Grivance Redressal
Grievance Redressal Mechanisms
The following main mechanisms are available to resolve grievances arising in the development matters or administrative services of Madappally Block Panchayat:
1. Direct complaint to BDO
A complaint can be made to the BDO, the Chief Executive Officer of the Block Panchayat, either directly or through post.
Address: Block Development Officer, Madappally Block Panchayat, Madappally P.O., Kottayam -686546
Email: bdomdpy@gmail.com
2. Local Self Government Ombudsman
A complaint can be made directly to the Ombudsman in cases of corruption, nepotism and administrative lapses against the members and officials of the Panchayat Administrative Committee.
Website: ombudsmanforlsgi.kerala.gov.in
3. CMDRF / Chief Minister's Grievance Redressal Cell (CMDRF / Straight Forward)
You can register and submit a matter related to Madappally Block Panchayat through the state government's public grievance redressal portal.
Portal: cmo.kerala.gov.in
4. Information Kerala Mission / Local Self Government Department Portal (LSGD Portal)
You can register complaints online and check their progress through the official website of the Local Self Government Department.
Website: lsgkerala.gov.in
5. Right to Information Act (RTI Act 2005)
If you do not get accurate information about any schemes or services in the Block Panchayat, you can submit an application to the State Public Information Officer (SPIO) under the Right to Information Act.
